Met Riders Warranty

MET Riders Warranty Policy

Warranty Policy Applicability:

This warranty only applicable to contiguous United States ebike purchases from Ebikes purchased outside the Met Riders official website, shall contact their original dealer for after-sale service. All Met Riders bike owners are entitled to contact the Met Riders Service Team for troubleshooting service.

Warranty Coverage:

Thank you for choosing Met Riders for your electric bike (eBike) purchase. We are committed to providing you with high-quality eBikes that are designed for performance and durability. To demonstrate our confidence in our products, we offer the following warranty coverage:

Main Components Warranty:

We guarantee that the main components of your eBike are covered by a warranty for a period of 12 months from the date of purchase, including:





Functional Components Warranty:

Functional components are covered by a warranty for a period of 6 months from the date of purchase, including:

Front Light, Tail Light

Brake Light

Mechanical Brake Device

Electric Brake

Electric Accelerator

Appearance Components Warranty:

Appearance components of your eBike are covered by a warranty for a period of 3 months from the date of purchase, including:

Paint Logo

Decoration Strip

Foot Pad

Warranty Limitations:

This warranty is valid only for the original purchaser of the eBike and is non-transferable.

Warranty claims must be submitted within the applicable warranty period, and Met Riders reserves the right to inspect and assess the eBike to determine the validity of the claim.

Parts that have exceeded their stipulated warranty or guarantee period are ineligible for warranty claims.

Vulnerable parts and consumables do not enjoy guarantees for repair, replacement or compensation of fault products, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake cables, surface scratches, spokes, rims, etc.

Wear and tear items are not covered by this warranty. Wear and tear refer to damage that naturally and inevitably occurs as a result of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your ebike may over time also develop minor creaks or other noises while riding, which usually means it requires maintenance.

Other Typical Wear and Tear Items Not Covered by This Warranty:

Brake Pads
Free Hub Bodies
Handlebar Grips
Rubber moving parts
Shifter, brake cables and casings
Stripped threads/bolts
Transmission gears

Damages resulting from the use of non-original parts for ebike modifications are not eligible for warranty coverage. Any malfunctions resulting from the user's failure to adhere to the prescribed usage, maintenance, and care instructions as outlined in the user manual are not eligible for warranty coverage. Any damages incurred due to deliberate acts of violence or vandalism are expressly excluded from warranty protection. Damages arising from improper use or storage (water infiltration or submersion, air or saltwater, bird droppings, or chemicals) by the user or accident are specifically excluded from warranty coverage. Components damaged as a result of voltage instability are not covered under this warranty. Failures attributed to overloading the ebike beyond its weight capacity are not covered by this warranty. Any modifications or alterations made to the eBike that are not approved by Met Riders may void this warranty. Damages and associated risks arising from non-compliance with local legal and regulatory requirements regarding safe vehicle operation are not included in this warranty. This warranty does not extend to damages caused by traffic accidents, natural calamities, or acts of war.

How to Make a Warranty Claim:

To simplify the warranty claim process, we provide the following straightforward steps:

Contact Met Riders Customer Service:

Please get in touch with the Met Riders Customer Service Team by emailing to submit your warranty request. You need to provide:

Order number/ID/Date
The email and shipping address you used when placed order
Pictures/Short videos and a brief description of the issues

Initial Assessment:

Our Customer Service Team will review the images or videos you provided and collaborate with you to determine whether the issue with your eBike can be resolved through a simple fix.

Component Replacement Decision:

If our team decides that a damaged component needs to be replaced, we will provide detailed instructions for shipping the new component to you and arrange for its delivery.

Receiving the New Component:

Once your warranty claim is approved, we will promptly ship the replacement component to you. Our Customer Service team will also assist you in understanding how to install the new component on your eBike.

Notice: Acceptance of Replacement Parts or Compensation:

If you have received complimentary replacement parts or compensation from us, it is considered that you have accepted the risk associated with the repair. In such cases, you will no longer be eligible for return services. Please exercise caution when utilizing the compensation clause.

Met Riders is dedicated to ensuring a hassle-free warranty replacement process. Please feel free to reach out to us at, and we will provide the necessary assistance to keep your eBike in optimal condition.